⚑ FIELD GUIDE

MANTLE Door-to-Door
πŸšͺ Opener
πŸ›‘οΈ Objections
πŸ’° Prices
πŸ“ˆ Upsell
πŸ“‹ Rules
THE 10-SECOND OPENER

"Hey! I'm [NAME] with MANTLE β€” we do premium window cleaning right here in [NEIGHBOURHOOD]. I noticed your [SPECIFIC OBSERVATION β€” dirty windows, tree coverage, pollen buildup]. We're booking free estimates this week β€” takes 2 minutes, no obligation. Can I take a quick look?"

Key: Always mention something SPECIFIC you see. Generic = ignored.

πŸ‘€ Things to Spot Before Knocking

πŸͺŸWhite haze on windows = hard water stains
🌿Trees overhanging roof = gutter pitch
🟒Green/black on siding = soft wash pitch
🧱Weeds in driveway pavers = pressure wash
🏷️For sale sign = "increase your home's value"
πŸš—Nice car in driveway = premium customer, full service pitch

πŸ“‹ Booking Flow (Under 60 Seconds)

1. "Can I grab your name?" β†’ [Name]

2. "Best phone number?" β†’ [Phone]

3. "Our estimator will be in touch within 2 hours with exact pricing β€” no obligation."

4. Log in KnockSight immediately. Walk away. Don't linger.

⏱️ The 30-Second Rule

If they're not interested after 30 seconds, STOP. Say "No worries at all β€” here's a card if you change your mind!" Leave a door hanger. Move on. The next door is worth more than arguing.

"How much does it cost?"

"It depends on your home β€” most homes in this area are $250-$400 for exterior windows. Our estimator gives you exact pricing in 2 hours, no obligation. Want me to grab your number?"

Never quote exact price at the door. Always push to the estimate.

"I already have a guy"

"That's great β€” most of our customers had someone before us too. Quick question: does your guy use purified water? Most don't. Our ClearCoatβ„’ system means zero mineral spots and your windows stay cleaner 2-3x longer. Might be worth a free comparison β€” no obligation?"

"I'm not interested"

"Totally understand! I'll leave this card in case you change your mind. We're local and we'll be in the neighbourhood all season. Have a great day!"

Leave door hanger. Don't push. Smile. Walk away. Respect builds reputation.

"I'll think about it"

"Of course! How about I just grab your number and we'll text you a quick quote β€” that way you have actual pricing to think about? Zero pressure."

Convert "think about it" β†’ get the phone number. That's a win.

"That's too expensive"

"I hear you. Here's the thing β€” we use purified water that actually keeps your windows cleaner longer. Most homeowners tell us they used to clean 3x a year, now it's twice. So it actually saves you money long-term. Plus we bundle: add gutters and save $50."

"I do it myself"

"Respect! Most people find the second-storey windows are the pain point though. We handle everything β€” ladders, equipment, the whole thing. And our purified water doesn't leave those white streaks that tap water does. Want a free estimate just to compare?"

"Are you insured?"

"Absolutely β€” $2 million general liability. Proof of insurance available any time. That's one of the reasons people go with us over the random guys on Kijiji."

"Can you come back when my spouse is home?"

"Definitely! What time works better? Or I can grab your number and our estimator will reach out β€” that way you both can look at the quote together."

Always get the phone number. This is a warm lead.

πŸͺŸ Window Cleaning

Townhouse / Semi$149 – $229
Bungalow (8-12 windows)$179 – $249
2-Storey (15-20 windows)$279 – $449
Large Home (25+ windows)$449 – $649
Estate (35+ windows)$649+

🏠 Gutter Cleaning

Bungalow$179 – $249
2-Storey Detached$249 – $399
Large Home$399 – $499
Estate (200ft+ gutters)$499+

πŸ’¦ Pressure Washing

Driveway (2-car)$199 – $299
Driveway (3-car / interlock)$299 – $449
House Siding (full)$399 – $699
Deck / Patio$199 – $349
Walkways & Steps$99 – $199

πŸ’° Bundle Discounts

+ 1 serviceSave $50
+ 2 servicesSave $75
Complete propertySave $150

Minimum job: $300. Spring promo: SPRING10 = 10% off.

THE ONE-UPSELL RULE

Only upsell ONE additional service. Pick the one you can SEE needs doing. Never stack multiple upsells β€” it feels salesy.

If they want windows β†’ pitch gutters

"While we're up there doing windows, want us to check your gutters? Most homes in [NEIGHBOURHOOD] need a flush after winter. We can bundle both and save you $50."

If they want windows β†’ pitch pressure wash

"I noticed your driveway has some salt buildup from winter β€” we can pressure wash it while we're here. Looks brand new after, and you'd save $50 bundling."

If they want gutters β†’ pitch windows

"Since we're bringing the equipment anyway, want us to do the windows too? Most homeowners do both in spring. Save $50 on the bundle."

If selling their home β†’ pitch everything

"For homes going on the market, we have a Show-Ready package β€” windows, gutters, driveway, and siding. Makes a massive difference in listing photos and adds 5-10% to perceived value. Want me to quote the full package?"

πŸ“Š Target: 40%+ Upsell Rate

If you mention it naturally, 4 out of 10 people add a service. That's an extra $50-200 per job with zero extra door knocking.

⚑ The 5 Non-Negotiables

😁Smile before the door opens. They see your face before they hear your words.
⏰30 seconds max pitch. If they're not interested, leave a hanger and move.
🚫Never argue. "No worries!" + door hanger. Always leave on good terms.
πŸ“±Log every door in KnockSight. Not home? Come back tomorrow. Interested? Get the number.
πŸƒMove fast. 50 doors/day minimum. The money is in volume.

🚫 Never Do

❌Quote exact price at the door (always push to free estimate)
❌Knock on "No Soliciting" doors (leave hanger silently)
❌Knock after 6 PM or before 9 AM
❌Bad-mouth competitors ("we focus on what WE do")
❌Stand on their property while pitching (stay on path/sidewalk)
❌Pressure or argue. The next door is always worth more

πŸ“ž Contact Shaw

πŸ”₯Hot lead (wants to book NOW) β†’ Call Shaw immediately
πŸ“Booked estimate β†’ Text Shaw the estimate template
❓Question you can't answer β†’ "Let me have our estimator call you β€” he'll know exactly"
🚨Problem/complaint β†’ Call Shaw immediately, never handle alone

🎯 Daily Targets

Doors knocked50+
Estimates booked3-5
KnockSight logged100%
Door hangers left20+