"Good [morning/afternoon], this is Shaw with Mantle — how can I help you today?"
⚠️ Never answer "Hello?" or "Yeah?" — always use the business name.
2
Find out what they need
Say This
"Absolutely! We do window cleaning, gutter cleaning, and pressure washing. What were you looking for help with?"
💡 Let them talk. Listen. Don't interrupt. Mirror their energy.
3
Get quote details (6 questions)
Ask These
"Let me ask a few quick questions so I can give you an accurate quote:"
1. "What's your address?" (or neighbourhood)
2. "Detached home, semi, or townhouse?"
3. "Roughly how many windows? Ballpark is fine."
4. "How many stories?"
5. "Interior and exterior, or just exterior?"
6. "Any hard water stains or screens you'd like done too?"
4
Give the ballpark + book
Windows
$200-300
most homes
Gutters
$179-299
per clean
Pressure
$149-299
drive/patio
Bundle 2
Save $50
any 2 services
Say This
"Based on what you've described, we're typically in the $[X] to $[Y] range for a home like yours. The exact price depends on what I see when I come by. We also use a purified water system — ClearCoat — that leaves zero streaks and keeps your windows cleaner 3x longer.
I'd love to come take a look. I have availability on [day] at [time] — or would [day] work better?"
5
Confirm + mention guarantee
Say This
"Perfect! I'll send you a confirmation text right now. And just so you know — everything we do is backed by our 100% satisfaction guarantee. If you're not happy with any part of it, we redo it free or you don't pay. Sound good?"
💡 Guarantee is your CLOSER. Always mention it. It eliminates risk for them.
6
Hang up → Send confirmation text
💡 Tap "Send Confirmation" below → opens /send-quote with pre-built templates. Send within 60 seconds of hanging up.
💡 Someone texted asking for a quote or info. Reply within 2 minutes. Speed = trust.
Quick Quote Reply
Hey [Name]! Thanks for reaching out to MANTLE 🙏
I'd love to get you a quote. A few quick Qs:
1. What's your address?
2. How many stories is your home?
3. Looking for windows, gutters, pressure washing, or a combo?
Once I have that I'll get you an exact price within the hour!
After They Reply With Details
Thanks [Name]! Based on what you've described, here's your estimate:
🪟 [Service]: $[X]
[🏠 Add-on]: $[X]
💰 Bundle discount: -$50
Total: $[X]
This includes our ClearCoat™ purified water system (zero streaks, stays cleaner 3x longer) and our 100% satisfaction guarantee — if you're not happy, we redo it free or you don't pay.
I have availability [day] and [day] this week. Want me to lock in a time?
Follow-Up (No Response After 24hr)
Hey [Name]! Just following up on the quote I sent yesterday. I still have a couple spots open this week if you want to lock in. No rush though — happy to work around your schedule 👍
Spring Special Mention
Oh and just a heads up — we're running a spring special right now: 10% off your first clean. If you book this week you lock in that price 🌸
Use code SPRING10 or I can apply it for you.
"That's too expensive"
"I totally get it — price matters. Here's the thing: we use a purified water system that keeps your windows cleaner 3x longer than regular cleaning. So you're actually cleaning less often. Plus if you're not satisfied, you don't pay. Would it help if I showed you what our Complete package includes? Most people find that's the best value."
"I'll think about it"
"Of course, no pressure at all. I'll send you the quote by text so you have it. Just know our spring special (10% off) ends [date], so if you decide to go ahead, you'd want to book before then. I'll follow up in a day or two — sound good?"
"My guy does it for $100"
"That's a great price for basic cleaning. What we offer is a bit different — our ClearCoat purified water system means zero soap residue, zero streaks, and your windows stay cleaner 3x longer. Plus the full guarantee. A lot of our customers switched from cheaper services because they were getting it done every 2 months. With us, quarterly is more than enough."
"I'll just do it myself"
"Respect the hustle! A lot of people do. The main thing we offer is the second-story windows and the purified water — most homeowners can't safely reach those. If you ever want us to handle the outside and you do the inside, we do that too. Just something to keep in mind."
"Are you insured?"
"We're fully covered — liability insurance for your property. I can send you proof of insurance before we start if that would make you more comfortable."
"Can you do it this week?"
"Absolutely! Let me check my schedule... I can do [day] at [time] or [day] at [time]. Which works better?"
[Always be ready. Speed wins.]
"How long does it take?"
"For a home like yours, usually about [1-2 hours for windows / 45 min for gutters / 1-2 hours for pressure washing]. We're efficient but thorough — no cutting corners."
"Do I need to be home?"
"Nope! For exterior-only work, you don't need to be home at all. We'll text you before/after photos when we're done. If you want interior windows done, someone would just need to let us in."