🛡️ MANTLE — Job Checklist
Job Timer
00:00:00
Start
Stop
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🚗 Before Arrival
Vehicle loaded: squeegee, T-bar, bucket, pole, towels, scraper, soap
Ladder secure on roof rack (straps tight, flag on end)
Business cards + door hangers in pocket
Vehicle magnets visible on both sides
Phone charged, camera ready for before/after photos
Customer details confirmed (name, address, service, price)
Text customer: "On my way! Be there in ~[X] minutes."
🏠 Arrival (First 5 Minutes)
Park on street (not driveway) — looks professional
Put on clean shoes / boot covers for interior
📸 BEFORE PHOTOS — every window, every angle
Greet customer by name, firm handshake, eye contact
Walk the property together — confirm scope + any concerns
Note any pre-existing damage (cracked glass, damaged screens)
Start job timer ⬆️
✨ During Job
Interior windows first (while home is undisturbed)
Sills wiped clean on every window
Screens wiped / light wash
Tracks cleaned (use scraper + towel)
Exterior windows — squeegee + purified water rinse
Hard water spots treated (if visible)
Detail edges — no drips, no misses, no streaks
Check every window from inside (customer perspective)
💡 If gutter cleaning: flush with hose, check downspouts, bag debris, photo gutters before/after
🏁 Wrap Up
📸 AFTER PHOTOS — same angles as before photos
Final walkthrough WITH customer — point out the results
Ask: "Is there anything you'd like me to touch up?"
Clean up: no mess, no puddles, no equipment left behind
Stop timer, note total time
💰 Payment & Close
Collect payment (e-Transfer / cash / card)
Send invoice if not paid on-site
Hand customer 2 business cards (1 for them, 1 to share)
Hand referral card: "15% off for anyone you send our way"
Mention: "I'll text you tomorrow to make sure everything looks perfect"
Ask for upsell if appropriate: "Want me to check the gutters while I'm here?"
Thank them by name. Smile. Leave a great impression.
📱 Post-Job (Within 1 Hour)
Text: "Thanks for choosing MANTLE! How does everything look?"
Log job in Customer Tracker (name, service, price, time, neighbourhood)
Upload before/after photos to Google Drive vault
Post before/after on Instagram stories (with permission)
⏰ Tomorrow: text asking for Google review. Day 3: referral ask.
⚠️ If Something Goes Wrong
Broken window/damage:
Stop. Tell customer immediately. Apologize. Take photos. Offer to cover repair cost. File insurance claim within 24 hours.
Unhappy customer:
"I completely understand. Let me fix that right now." Redo the area. If still unhappy → "No charge today." Walk away with dignity.
Injury:
Stop work. First aid. If serious, call 911. Document everything. Report to insurance.