🗣️ The Script (15 seconds)
[Smile. Step back from door. Hands visible.]
"Hey! I'm [your name] from MANTLE — we do premium window cleaning right here in [neighbourhood]."
[Point at their windows]
"I noticed your windows could use some love after winter. We use purified water — not tap water — so there's zero streaks. And we guarantee the work."
[Pause — let them respond]
"Can I give you a quick free estimate? Takes 30 seconds."
💡 Pro tip: Always point at something specific — "See that film on your second-floor windows?" or "Your gutters look like they've got some buildup." Specific observations > generic pitches.
📈 Upsell Script
Only upsell what you can SEE from the ground:
"While I'm looking at your windows, I can see your [gutters have some buildup / driveway has salt stains / deck looks a bit green]. If you bundle it, you save 10-15%. Want me to include that in the estimate?"
⛔ Never upsell more than ONE add-on. Never push.
🛡️ Objection Handlers
"That's too expensive"
"I totally understand — and honestly, a lot of companies charge less. The difference is we use purified water, not tap water, so your windows actually stay clean for weeks instead of days. And if you're not happy, you don't pay. Want me to send you a quote so you can think it over?"
"I do it myself"
"That's great that you stay on top of it! The only challenge with DIY is the tap water — Toronto water has 150+ minerals per litre that leave spots when it dries. We filter all that out. A lot of our customers used to DIY and say the difference is night and day. Want to try one clean and see?"
"I already have a guy"
"No worries! Out of curiosity — do they use purified water? Most companies don't. If you ever want to compare, I can send you a free quote. No pressure at all."
"Not a good time"
"Totally understand! Can I leave you our info? Text (416) 206-3274 whenever you're ready and we'll get you a free quote within 2 hours."
"Is this a scam?" / "Are you legit?"
"100% — here's our website: callmantle.ca. We're locally owned, $2M insured, and you can check our Google reviews. We've been serving [neighbourhood] this spring." [Show phone with website/reviews]