"Hey —, I'm really glad you're happy with the work. We're a brand new company and Google reviews are honestly the #1 thing that helps us grow. Would you mind leaving us a quick review? I'll text you the link — takes 30 seconds."
Text to send (tap copy):
Hey [Name]! Thanks again for choosing MANTLE 🙏 If you have 30 seconds, a Google review would mean the world to us: [REVIEW LINK]
No pressure at all — but it's the single biggest thing that helps a new business like ours. Thank you! - Shaw
💡 Pro Tips:
• Ask IN PERSON at the door — 70% say yes vs 20% from text alone
• If they say yes in person, text the link within 5 minutes (while it's fresh)
• If they hesitate: "Even just a star rating helps — no need to write a novel!"
• Follow up once (3 days later) if they haven't posted it yet
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Asked in person
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Texted review link
5
Referral Ask
$25 off for them, new customer for you
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Say this (right after review ask):
"One more thing — if you know any neighbours or friends who'd want their windows done this spring, we give $25 off their first job when you refer them. And you get $25 off your next visit too. Win-win!"
Referral text to send:
Hey [Name]! Quick reminder — if any of your neighbours or friends want their windows/gutters done, share our link: callmantle.ca/referral
They get $25 off, and you get $25 off your next cleaning. Just have them mention your name when they book! 🏠✨ - Shaw, MANTLE
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Mentioned referral program
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Texted referral info
6
Upsell & Rebook
Quarterly plan or next service
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Quarterly plan pitch:
"By the way — most of our clients set up quarterly cleanings so they never have to think about it. You'd save 15% every visit, and I just come back every 3 months automatically. Want me to put you on the schedule?"
Cross-sell (if windows only):
"Now that the windows are done, I noticed your gutters could use some attention. I could come back next week and knock those out — I'll give you 10% off since you're already a MANTLE customer."
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Mentioned quarterly plan
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Suggested additional services if applicable
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Booked next visit (if yes)
7
Thank You Text
Send within 1 hour of leaving
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Thank you text:
Hey [Name]! Thanks for choosing MANTLE today — it was great meeting you. Your home looks amazing 🏠✨
Remember, if anything isn't perfect, we'll come back and redo it free. That's our guarantee.
Enjoy those crystal clear windows! Talk soon. - Shaw