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Customer First Name
Phone Number (for SMS links)
📱 Lead Response
NEW LEAD
Web Quote Request (within 5 min)
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NEW LEAD
Door Knock Follow-Up
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💰 Quoting
QUOTE
Send Estimate
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FOLLOW-UP
Quote Follow-Up (Day 2)
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FOLLOW-UP
Final Follow-Up (Day 5)
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📅 Booking
BOOKED
Booking Confirmation
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REMINDER
Night Before Reminder
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EN ROUTE
On My Way
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✅ Post-Job
COMPLETE
Job Complete — Thank You
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REVIEW
Google Review Ask (same day)
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REVIEW
Review Reminder (Day 3)
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REFERRAL
Referral Ask (Day 7)
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⚠️ Special Situations
Weather Reschedule
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"Too Expensive" Response
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