Text Templates

New web lead (within 5 min!)

Hey [NAME]! Thanks for reaching out to MANTLE 🏠 I got your quote request and I'm working on it right now. Quick question — how many windows does your home have approximately? I'll have your price ready within the hour.

Door knock follow-up (same evening)

Hey [NAME], it's Shaw from MANTLE — I stopped by earlier today! As promised, here's your free estimate: 🪟 [SERVICE]: $[PRICE] 💧 ClearCoat™ purified water included 🛡️ 100% satisfaction guaranteed Spring special: code SPRING10 saves 10%. Want to book? Just reply with a day that works and I'll lock you in. 🏠

Kijiji/Facebook inquiry

Hey! Thanks for reaching out about our [SERVICE]. I'd love to get you a quote — can you send me your address? I'll have a price for you within 2 hours. If it helps, here's our pricing page: callmantle.ca/pricing 🏠

After-hours auto-text

Hey! Thanks for reaching out to MANTLE 🏠 We're closed for the evening but I'll get back to you first thing tomorrow morning with your free quote. In the meantime, check out callmantle.ca for pricing and info. Talk soon! — Shaw

Send quote

Hey [NAME]! Here's your MANTLE quote: 🪟 [SERVICE]: $[PRICE] 💧 ClearCoat™ purified water (0 streaks) 📸 Before & after photos included 🛡️ 100% satisfied or you don't pay [DISCOUNT LINE if applicable] Ready to book? Reply YES or call (416) 206-3274. I have openings [THIS WEEK/NEXT WEEK]. 🏠

💡 Use /send-quote tool for auto-pricing

Bundle upsell (after initial quote)

Quick thought — since I'll already be at your place, I can add [GUTTER CLEANING / PRESSURE WASHING] for just $[PRICE] more (that's [10/15]% off the regular price). Most homeowners in [AREA] bundle to save on the second visit. Want me to update your quote?

Booking confirmation

You're all set! ✅ 📅 [DAY, DATE] ⏰ [TIME] arrival 🏠 [ADDRESS] 🪟 [SERVICE(S)] 💰 $[PRICE] I'll text you the night before to confirm. On the day, I'll text when I'm 15 min away. Any questions before then? 🏠

Night-before reminder

Hey [NAME]! Just confirming we're all set for tomorrow at [TIME]. I'll text when I'm on my way. Looking forward to it! 🏠 — Shaw, MANTLE

On my way (15 min)

Hey [NAME]! On my way — about 15 minutes out. See you soon! 🏠

Starting the job

Just arrived! Getting set up now. I'll knock when I'm done so we can do a quick walkthrough together. Should be about [X] hours. 🏠

Job complete (customer not home)

All done! ✨ Your [WINDOWS/GUTTERS/DRIVEWAY] are looking amazing. I took before & after photos — want me to send them over? Payment: $[PRICE] via e-transfer to [email protected] If you see anything that's not perfect, just text me and I'll come back to fix it at no charge. Thanks for choosing MANTLE! 🏠

Weather delay

Hey [NAME] — looking at the weather and [RAIN/WIND] is expected during your time slot. I want to make sure you get the best result, so would [ALTERNATE DATE] work instead? Sorry for the shuffle! 🌧️

Thank you + review ask (2 hrs after)

Hey [NAME]! Hope you're loving the clean [WINDOWS/GUTTERS/DRIVEWAY] ✨ Quick favour — if you have 30 seconds, a Google review would mean the world to us. We're a new local business and every review helps: [GOOGLE REVIEW LINK] Even just a star rating helps! Thanks again for choosing MANTLE 🏠

💡 MINT gets 60%+ review rate by asking IN PERSON before sending the text

Referral ask (7 days after)

Hey [NAME]! Hope the [WINDOWS] are still looking great. Quick heads up — we started a referral program: Send a friend our way → they get $25 off, you get $50 cash. No limit! Just have them mention your name or send them: callmantle.ca/referral Thanks! 🏠 — Shaw

Quote follow-up (Day 1)

Hey [NAME]! Following up on the quote I sent yesterday. Any questions I can answer? Happy to adjust the scope if needed. Spring slots are filling up — just let me know! 🏠

Quote follow-up (Day 3 — last try)

Hey [NAME] — last follow-up, I promise! If the timing isn't right, no worries at all. If budget was the concern, I can look at doing just the exterior or just the front of the house to get the price down. Either way, we're here whenever you're ready. 🏠

Re-engagement (45 days after job)

Hey [NAME]! It's been about 6 weeks since we cleaned your [WINDOWS]. They're probably ready for another round — spring pollen + Toronto dust adds up fast! Want me to lock in the same price? Returning customers always get priority scheduling. 🏠

"Too expensive" (via text)

I hear you — and I'd feel the same if we used the same methods as everyone else. The difference is our ClearCoat purified water keeps your windows clean 3x longer, so the cost per clean day is actually less. What if I throw in screen cleaning for free? That saves you $[XX].

"Can you match [competitor] price?"

I can't match their price because we don't use the same process. Most cleaners use tap water which leaves mineral spots after a few days. We use purified water (0 minerals) so your windows stay clean 3x longer. But I'll tell you what — book today and I'll add [FREE SCREENS / 10% OFF / FREE GUTTER CHECK] to make it worth it.

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