🗣️ What To Say When...

"Hey! I'm Shaw from MANTLE — we're a local cleaning company doing some work on your street this spring. Quick question — when was the last time you had your windows cleaned professionally?"

"Totally fair! Just in case — we're doing a spring special for the neighbourhood. Can I leave you our info? If you change your mind, text (416) 206-3274." [Hand door hanger]

"I totally get that. Here's the thing — we use purified water, not tap water. That means no streaks and no white spots. Your windows stay clean 3x longer, so you actually clean less often. Most customers tell us it's cheaper per year than cleaning every month with a regular company."

"What if we start with just the front-facing windows? We can do those for around $[lower price] and you can see the difference yourself."

"That's awesome — it means you already value clean windows! Quick question though — do they use purified water? Because most companies use tap water, which has 150+ minerals per litre. Those minerals are what cause white spots and streaks when it dries. We use 0 mineral water — totally different result."

If they seem interested: "Tell you what — let us do your front windows one time. If you don't see a difference, no charge. Fair enough?"

"Respect! That takes effort. Most DIY cleaning uses tap water and Windex, which leaves a film. Our purified water system means zero residue — it's like comparing hand-washing your car vs a touchless wash. Here's my card if you ever want to try the difference."

"Great question! It depends on the size of your home and number of windows. For most homes in [their area], window cleaning runs $249-$449. Can I get your address? I'll have an exact quote for you within 2 hours — completely free, no obligation."

"Yeah, we're not the cheapest option out there — and there's a reason. We use a purified water system that costs us more to run, but it means zero streaks and your windows stay clean 3x longer. Plus, if you're not 100% satisfied, you don't pay. Can your other quote match that guarantee?"

"Absolutely, take your time! Just so you know — our spring calendar is filling up and we book in order. No pressure at all, but if you want to lock in a date, I can hold a spot for you. Otherwise I'll follow up in a couple days?"

"Hey [name], while I'm here I noticed your [gutters have some buildup / driveway has some staining]. If you want, I can add that today and give you 10% off since I'm already set up. It would only add about [time] and save you from booking a separate visit."

"Great question! Actually, rain helps our work. Because we use purified water with zero minerals, there's no soap residue or mineral film on the glass. When rain hits, it just slides off clean glass. It's actually tap water + soap that streaks in rain — not ours."

"Let me fix that right now." [Fix it immediately.] "Thanks for pointing that out — that's exactly why we do a walkthrough together. We want everything perfect."

"Hey [name], I'm really glad you're happy with how everything turned out! I have a small favour to ask — we're a brand new local business and Google reviews make a huge difference for us. Would you mind leaving us a quick review? Even just a star rating helps. I can text you the link right now."

Hey [name]! Here's your free quote from MANTLE: 🪟 Window Cleaning (exterior): $[X] 🏠 Gutter Cleaning: $[X] 💦 Pressure Washing: $[X] 📦 Bundle all 3: $[X] (save 15%) Includes ClearCoat™ purified water + our 100% satisfaction guarantee. Want to book? Just reply with a date that works! - Shaw

Hey [name]! You're booked in ✅ 📅 [Day, Date] ⏰ [Time window, e.g., 9-11 AM] 🏠 [Address] 🧹 [Services] I'll text you the night before to confirm. No need to be home for exterior work. See you then! - Shaw, MANTLE

Day 1: "Hey [name]! Just checking if you had any questions about the quote I sent? Happy to adjust anything. - Shaw"

Day 3: "Hi [name] — quick heads up, our spring calendar is starting to fill up. If you'd like to book, I can hold a spot for you this week. No pressure either way! - Shaw"

Day 7 (final): "Hey [name], last follow-up from me! Your quote is still valid if you'd like to book anytime. Just text this number when you're ready. Have a great week! - Shaw"